General

Table 1 gives an overview of the numerous existing questionnaires. The list is still under construction. However, this can give you a first impression. The page will be further extended.

Name of the Questionnaire

Abbreviation

Summary

Measured Factors

Further Information

User Experience Questionaire

UEQ

Measuring the user experience of a specific product

Transparency, originality, stimulation, predictability, efficiency

http://www.ueq-online.org/

 

AttrakDiff2

Measuring of the perceived hedonic and pragmatic quality

 

[2]

Software Usability Measurement Inventory

SUMI

 

 

http://sumi.uxp.ie/

http://sumi.uxp.ie/about/academic.html

[3]

System Usability Scale

SUS

 

 

[1]

Net Promoter Score

NPS

 

Customer satisfaction (NPS = promoter % - critic %)

 

Customer Effort Score

CES

 

Evaluation of the customer service and the quality of interactions with the customer

 

Table 1: Overview of Questionnaires 

 

What Do You Need To Know About Questionnaires?

Particular attention should be paid to the language. A simple translation should be validated academically; otherwise, the questionnaire may do not measure the intended factors.

 


Core Literature

  • [1] Brooke, J. (1996). SUS: A "Quick and Dirty" Usability Scale. In: P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland (Hrsg.): Usability Evaluation in Industry. London, Taylor and Francis.
  • [2] Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In Mensch & Computer 2003 (pp. 187-196). Vieweg+ Teubner Verlag.
  • [3] Kirakowski, J. (o.J.). The SUMI Questionnaire for Academic Usage, http://sumi.uxp.ie/about/academic.html, zugegriffen am 04.04.2020
  • [4] Laugwitz, B., Schrepp, M., & Held, T. (2006). Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten. In Mensch & Computer (pp. 125-134).

 

 

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