Known Questionnaires

General

Table 1 gives an overview of the numerous existing questionnaires. The list is still under construction. However, this can give you a first impression. The page will be further extended.

Name of the Questionnaire	Abbreviation	Summary	Measured Factors	Further Information
User Experience Questionaire	UEQ	Measuring the user experience of a specific product	Transparency, originality, stimulation, predictability, efficiency	http://www.ueq-online.org/
	AttrakDiff2	Measuring of the perceived hedonic and pragmatic quality		[2]
Software Usability Measurement Inventory	SUMI			http://sumi.uxp.ie/ http://sumi.uxp.ie/about/academic.html [3]
System Usability Scale	SUS			[1]
Net Promoter Score	NPS		Customer satisfaction (NPS = promoter % - critic %)
Customer Effort Score	CES		Evaluation of the customer service and the quality of interactions with the customer

Table 1: Overview of Questionnaires

What Do You Need To Know About Questionnaires?

Particular attention should be paid to the language. A simple translation should be validated academically; otherwise, the questionnaire may do not measure the intended factors.

Core Literature

[1] Brooke, J. (1996). SUS: A "Quick and Dirty" Usability Scale. In: P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland (Hrsg.): Usability Evaluation in Industry. London, Taylor and Francis.
[2] Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In Mensch & Computer 2003 (pp. 187-196). Vieweg+ Teubner Verlag.
[3] Kirakowski, J. (o.J.). The SUMI Questionnaire for Academic Usage, http://sumi.uxp.ie/about/academic.html, zugegriffen am 04.04.2020
[4] Laugwitz, B., Schrepp, M., & Held, T. (2006). Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten. In Mensch & Computer (pp. 125-134).