General
Table 1 gives an overview of the numerous existing questionnaires. The list is still under construction. However, this can give you a first impression. The page will be further extended.
|
Name of the Questionnaire |
Abbreviation |
Summary |
Measured Factors |
Further Information |
|
User Experience Questionaire |
UEQ |
Measuring the user experience of a specific product |
Transparency, originality, stimulation, predictability, efficiency |
|
|
|
AttrakDiff2 |
Measuring of the perceived hedonic and pragmatic quality |
|
|
|
Software Usability Measurement Inventory |
SUMI |
|
|
|
|
System Usability Scale |
SUS |
|
|
|
|
Net Promoter Score |
NPS |
|
Customer satisfaction (NPS = promoter % - critic %) |
|
|
Customer Effort Score |
CES |
|
Evaluation of the customer service and the quality of interactions with the customer |
|
Table 1: Overview of Questionnaires
What Do You Need To Know About Questionnaires?
Particular attention should be paid to the language. A simple translation should be validated academically; otherwise, the questionnaire may do not measure the intended factors.
Core Literature
- [1] Brooke, J. (1996). SUS: A "Quick and Dirty" Usability Scale. In: P. W. Jordan, B. Thomas, B. A. Weerdmeester, & A. L. McClelland (Hrsg.): Usability Evaluation in Industry. London, Taylor and Francis.
- [2] Hassenzahl, M., Burmester, M., & Koller, F. (2003). AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. In Mensch & Computer 2003 (pp. 187-196). Vieweg+ Teubner Verlag.
- [3] Kirakowski, J. (o.J.). The SUMI Questionnaire for Academic Usage, http://sumi.uxp.ie/about/academic.html, zugegriffen am 04.04.2020
- [4] Laugwitz, B., Schrepp, M., & Held, T. (2006). Konstruktion eines Fragebogens zur Messung der User Experience von Softwareprodukten. In Mensch & Computer (pp. 125-134).